A : Which can be implemented by Banks themselves (66) Group B : Which can be implemented with RBI approval (15) Group C : Which can be implemented with the approval of Govt. Customers must also be considered when setting internal targets and key performance indicators (KPIs). Money Creation is also another unique characteristics of Banking. Every employee must be aware of their companys customer care values and be empowered with the knowledge, resources and skills to provide excellent customer care. The committee also identified structural and operational rigidities including the inadequacies in the system and procedures which came in the way of service. Once you have mastered that idea, add to it, make it better by just one percent. It has also suggested noteworthy remedial measures so as to cope with ascending customer expectations/ aspirations levels. Consistency is critical; it creates credibility. I would want more than just a cheap custom essay satisfied customer; I want a Raving Fan. Under-promising and over-delivering is an often cited way to manage expectations and can be applied when dealing with internal colleagues as well as external customers. A fast service can be at the expense of a quality service so things like this need careful consideration.
Study findings show that strong leadership systems focus on customers, motivate employees, and implement their customer service vision. Word of mouth is a powerful method of marketing and a happy customer will most likely refer their friends and relatives to a company that they have had a good experience with. Without customer loyalty the success of your business will always be uncertain. Importance of Customer Service, introduction, todays organizations fail to realize the value of their customers when it comes to the success of their business. Show more content, discover What the Customer Wants. Great food, high-traffic location, and super decor - all are important to the restaurant business. Internal customers include colleagues, shareholders and other stakeholders. If you take a close look at what show more content, i took my family to our local McDonalds for lunch a week ago (after 1 pm) and waited in line for over 25 minutes with only 4 other customers in line before. Related Pages: Source: Essay UK -. External customers include consumers or businesses who buy goods and services as well as suppliers to the firm such as agencies and lenders.